Personal advice — without a front desk?
Yes, it’s possible. With an AI phone assistant like HeyMaria, hotels can offer personal service to guests around the clock.
Unlike a classic voicemail greeting or an IVR menu:
👉 The AI understands natural spoken language and provides specific, context-aware answers — no rigid menus, no dead-end transfers.
Example:
Guest: “I’m arriving at 11 p.m. today — is check-in still possible?”
HeyMaria: “No problem. Our night check-in is available at any time. The code for the key safe is…”
More service, less effort
The voicebot takes over typical front-desk tasks — fully automatically:
- Handling booking inquiries
- Explaining availability and prices
- Answering questions about breakfast, parking, or the spa
- Forwarding relevant requests to the team
This makes personal advice digitally scalable — without overtime, without stress, and without additional staffing costs.
A solution for the staffing shortage
Many hotels can hardly find qualified staff for reception or phone service — especially for late hours or night shifts. The hotel voicebot fills that gap reliably:
- ✅ available 24/7
- ✅ no breaks, no sick days
- ✅ always equally friendly and clear
And: the voicebot supports the team — it doesn’t replace it. This allows staff to focus on tasks where real human connection matters most.
Conclusion: the voicebot becomes a service driver
Delighting guests in hospitality today requires availability and reliability — at any time. A hotel voicebot like HeyMaria is the key to that: personal, dependable, digital — and a clear success factor in a market that demands more service with fewer people.
👉 Try it now and experience how personal advice works even without a front desk.