HeyMaria

HeyMaria Unterthingau 87647 Marktoberdorfer Str. 11 +49 8303 23741-0 hello@hey-maria.com

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Hotel Rezeption mit Gast und virtueller KI-Telefonassistentin im Hintergrund

HeyMaria AI phone assistant for hotels

HeyMaria takes calls around the clock, responds to typical guest inquiries immediately, and noticeably reduces the workload on your front desk. We work with you to set up HeyMaria for your hotel, populate the knowledge base with your information, and continuously optimize it so that the responses reliably match your processes.

Book a free initial consultation

The advantages for hotels at a glance

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Available around the clock

Available for your guests even at night or on weekends.

Sparschwein

Reduced personnel costs

HeyMaria handles routine requests independently and works at night without additional charges, reducing your personnel costs.

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More bookings despite peak times

Even if everything is chaotic at check-in, HeyMaria still accepts booking requests.

Personen, die sich freuen

Less reception stress

Typical questions about breakfast, parking, or check-out are answered immediately without interrupting the reception desk.

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Unified informations

Responses follow your rules, conditions, and hotel information.

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Better guest service

Questions about location, directions, parking, spa, and house rules are answered quickly and without waiting on hold.

Zwei Sprechblasen als Darstellung eines Dialogs

Natural dialogue

Guests don't have to press any buttons, they just say what they need.

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Scalable during peaks

During holiday periods or trade fairs, availability remains constant, even when call volumes increase significantly.

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Personal support and ongoing optimization for your hotel business

Hotels are not standardized. Every hotel has different check-in times, different cancellation policies, different packages, and different procedures on weekends and during peak seasons. That's exactly why we focus on personal support.
We set up HeyMaria together with you, build up the knowledge base with your hotel information, define answers and forwarding rules, and test typical hotel scenarios. We then continuously optimize based on real cases, for example when new packages, seasonal prices, construction site information, or changed opening hours are added. Through regular coordination, we ensure that HeyMaria continues to reliably suit your hotel.

Meet our team
KI-Silhouette mit Headset und Sprechblasen als Symbol für KI-Telefonassistenz

Integration into your existing hotel systems

Upon request, HeyMaria can be connected to existing systems so that information comes not only from texts, but also from your processes. Typical integration options in hotels include calendars for appointments and callbacks, booking and inquiry mailboxes, reservation systems, CRM systems, PMS software, and other tools.

More about how it works
Vergleichstabelle mit HeyMaria im Vergleich zu Alternativen

HeyMaria compared to telephone menus, answering machines, chatbots, and other hotel services

Many hotels still rely on telephone menus, answering machines, or chatbots on their websites. This often only helps to a limited extent because guests need a specific answer quickly, don't want to click through menus, and often prefer to call directly rather than write. HeyMaria takes hotel calls around the clock, conducts natural dialogues, and handles standard requests immediately. This means that booking inquiries, questions about check-in, breakfast, or parking are not put on hold, but are reliably resolved or forwarded to the front desk.

Book a free initial consultation now