Small properties, big impact: digitalization in daily operations
Especially in owner-run hotels or family-managed guesthouses, smart technology can bring immediate, noticeable relief. One example: the AI phone assistant.
- Reception not staffed around the clock?
- Questions about late check-ins, breakfast times, or cancellation policies?
- The same questions coming up again and again on the phone?
➡️ That’s where HeyMaria comes in: the voice bot automatically answers calls, understands guest requests, and responds reliably — 24/7, even when staffing is tight.
Real-world example:
20-room hotel garni in the Black Forest
“Since HeyMaria has been handling our calls, we haven’t missed a single inquiry — and I can focus on the on-site service.”
Medium-sized hotels: simplify processes, improve service
In hotels with 30–100 rooms, a small team often covers many tasks — from reception and housekeeping to back office. Here, digitalization helps standardize and automate workflows.
- Automatically respond to booking inquiries via the website
- Let AI handle pre-arrival questions by phone
- Intercept recurring guest requests automatically
This creates more time for genuine personal care — and noticeably takes pressure off the team.
Large hotels & chains: scalable solutions, consistent service
For larger properties and hotel groups, the focus is on scalability and high-level standardization. AI systems like HeyMaria can be managed centrally and tailored to each hotel — from brand tone of voice to location-specific information.
Benefit:
Every guest experiences the same high standard of service, no matter which property they call — with consistent quality, reduced staffing effort, and measurable ROI.
Conclusion: digitalization works for every hotel — if it’s implemented smartly
Whether a small boutique hotel or a large conference property, targeted use of AI improves communication, reduces workload, and creates more room for real hospitality.
👉 With HeyMaria, you can start easily, scale smoothly, and stay GDPR-compliant — exactly to match your needs.
Try it now — and see how digitalization really works in practice.