HeyMaria is an AI-powered phone assistant designed specifically for hotels. She answers incoming calls warmly around the clock and independently handles guests’ most common questions. More complex enquiries are forwarded to the appropriate member of your team. In essence, HeyMaria works like a virtual front-desk agent: using advanced speech recognition and artificial intelligence, she understands callers in real time and provides the right answers – as if a member of staff were personally on the line, just without the waiting queue.

HeyMaria brings your hotel a range of benefits that significantly improve both guest service and operational efficiency. With 24/7 availability, your property remains reachable by phone at all times, so no guest call is ever missed – even at night or when staffing is tight. At the same time, your reception team is relieved of routine enquiries and can focus fully on guests on site and other key tasks while HeyMaria takes care of the calls. Because callers receive immediate, friendly answers without waiting in a queue, guest satisfaction rises and your hotel leaves a consistently professional impression. This constant accessibility also increases the likelihood of direct bookings, as interested guests can enquire and book straight away, which supports your revenue. Finally, HeyMaria helps reduce personnel costs, since you don’t need additional phone cover for night shifts or peak periods – the AI assistant works reliably, predictably and efficiently, with no downtime.

HeyMaria can handle a wide range of tasks on the phone to support your team. She can take booking enquiries, accept room reservations and either enter them directly into your system or prepare them for your staff to confirm. She reliably answers routine questions such as check-in/check-out times, room rates, availability, special offers, or opening hours for hotel facilities. If a caller has a more complex issue – for example a special request, a detailed query or a complaint – HeyMaria forwards the call to the right member of staff or department. When no one is available, she can take a message or arrange a call-back so nothing gets missed. And if you want, she also supports upselling by informing guests about additional services like spa appointments, restaurant bookings or room upgrades, helping you look after callers fully while encouraging extra revenue.

Yes – HeyMaria speaks in a remarkably natural way. The AI phone assistant has been developed so that her voice and manner of speaking feel very close to a human conversation. Her tone and speaking pace adapt to the dialogue, and she remains consistently polite and friendly. To callers, it feels as though they’re speaking to a real member of staff. In practice, guests will hardly notice any difference – except that someone is available immediately and there’s no waiting time.

Yes, HeyMaria is multilingual. The assistant can communicate with your guests, for example, in German and English – ideal for hotels with an international clientele. At the start of a call, HeyMaria detects the caller’s language automatically or switches to English on request. Additional languages can be added if needed, ensuring every guest receives support in their preferred language.

Absolutely. Protecting guest data is our top priority. HeyMaria is fully GDPR-compliant, meaning all data is processed confidentially and transmitted in encrypted form. Call content is used solely for its intended purpose and is never shared without authorisation. Our systems meet modern security standards and, if required, can also be hosted on-premise at your hotel to ensure maximum data sovereignty. So you can be confident that communication with HeyMaria is both secure and fully compliant with data protection requirements.

Yes, HeyMaria can be tailored individually to your hotel. We configure the AI assistant so that she knows your hotel information, offers and processes. From the way she greets guests, to answers about your specific facilities, to her choice of wording, many aspects can be adapted to your preferences. HeyMaria can also be connected to your existing systems – for example your hotel booking software – so she always works with up-to-date data. This way, the virtual assistant fits seamlessly into your operations and reflects the character of your property.

If HeyMaria can’t help with a question, the call is seamlessly handed over to a human member of staff. The AI recognises when an enquiry is outside her scope or when a guest explicitly asks to speak to someone. In that case, she politely transfers the call to your team (or offers a call-back if no one is available at that moment). No enquiry is left unanswered. At the same time, HeyMaria learns from every new question in the background, so the system is continuously improved and gaps in responses become rarer over time.

The implementation of HeyMaria is simple and fast. After you get in touch, we set up the service for your hotel – in most cases, this simply involves forwarding your phone number to the HeyMaria platform. The AI assistant is then “trained” with the key information about your property. Within just a few days, HeyMaria can start answering calls for you, without any complex on-site installations. You can also experience the service in advance: we’re happy to provide a live demo where you can hear HeyMaria in action. If you’d like, a trial phase is also possible so you can see the benefits for yourself with no obligation before rolling it out fully.

In most cases, yes. HeyMaria is a cost-efficient solution because it replaces the need for a fixed role dedicated to phone cover. Instead of budgeting for salary, social contributions and downtime for an additional staff member, you pay a predictable service fee for HeyMaria. One AI assistant can also handle any number of calls simultaneously – something that would require several employees with human staffing. So you get a high-quality 24/7 phone service for a fraction of the cost of hiring an extra full-time team member. On top of that, you avoid losses from missed calls or bookings, which makes HeyMaria financially worthwhile for your hotel.