From call centers to AI — a logical next step
Many hotels rely on external customer support centers when call volumes are high. But that comes with clear downsides:
- High ongoing costs
- Limited availability
- Often no real personal connection to the hotel
With AI-powered phone service like HeyMaria, there’s a better way: the smart language AI handles routine guest calls, understands requests independently, and responds in natural speech — without hold times or unnecessary detours.
Telephone Service 4.0: what modern hotels need today
A future-ready phone service must:
- be available at all times — including nights and weekends
- deliver personalized answers tailored to your guests’ needs
- reduce workload for the team instead of tying them up further
- be ready to use immediately without lengthy ramp-up
That’s exactly what HeyMaria delivers. Whether it’s booking inquiries, check-in times, or questions about the sauna — the AI knows the answers and only hands off to your staff when it’s truly necessary.
Digitalization with immediate impact
Telephone Service 4.0 isn’t a tech gimmick — it’s a real productivity driver. Hotels benefit in multiple ways:
- cost savings compared to traditional support solutions
- scalability during peak occupancy
- more direct bookings through instant responses
- higher guest satisfaction because nobody is stuck on hold
By integrating AI into phone service, digitalization becomes tangible and measurable.
Conclusion: AI is the new support team — only better
Hotels that adopt AI phone service say goodbye to expensive call centers and hello to smart, individualized guest communication. HeyMaria stands not just for technology, but for genuine service: clear, reliable, and available anytime.
👉 Discover how your hotel can take the next digital leap with Telephone Service 4.0.