Data protection in focus: what hoteliers should know
The key requirements for AI-powered phone services in hotels:
- 📞 Call recording & conversation content: Are calls being stored? If so, for how long — and where?
- 🔒 Data processing: Is processing carried out within the EU, or by a trusted provider with an adequate level of data protection?
- 📃 Transparency & consent: Are callers clearly informed that they’re speaking with an AI? Is there a brief privacy notice at the start of the call?
- 🧾 Contractual safeguards: Is there a Data Processing Agreement (DPA) in place with the provider?
GDPR-compliant with HeyMaria
With HeyMaria, data protection isn’t an add-on — it’s the standard.
✔️ All data is transmitted in encrypted form
✔️ No storage without explicit consent
✔️ Server location within Germany or the EU available on request
✔️ An automatic notice about the AI assistant and data processing is given at the start of every call
This keeps your automated phone service legally compliant, trustworthy, and professional.
Compliance as a competitive advantage
Hotels that adopt AI today signal innovation — but trust is what really counts. Transparent, well-implemented privacy practices tell guests: My data is handled responsibly here. That strengthens your brand, reduces legal risk, and becomes a real asset in communication.
Conclusion: AI-driven phone automation is only future-proof if it’s also GDPR-compliant.
👉 With HeyMaria, you’re on the safe side — technically and legally.