proxima idea KG

proxima idea KG Unterthingau 87647 Marktoberdorfer Str. 11 +49 8303 23741-0 hello@hey-maria.com

- - - - -
Rezeptionistin übergibt einem Gast die Zimmerkarte, während eine virtuelle KI Assistentin den Hotelservice im Hintergrund unterstützt

The AI Phone Assistant for Your Hotel

HeyMaria answers calls 24/7, instantly handles common guest inquiries, takes bookings, and significantly relieves your reception team.

Schedule a non-binding initial consultation 

Your benefits with HeyMaria

Our intelligent voice bot not only solves your availability issues, but you also benefit from personal support and dedicated contacts directly from Germany.

Uhr mit angedeutetem Ziffernblatt

Available 24/7

Thanks to intelligent AI-powered phone systems, you’ll never miss a guest inquiry again—not even at night, on holidays, or on weekends.

Personen, die sich freuen

Less stress at check-in

Common questions about breakfast, parking, or check-out are answered immediately, without interrupting the check-in process at the front desk.

Sparschwein, in das eine Münze geworfen wird

Reduced labor costs

By having AI handle routine calls on its own and operate at night without additional charges, you can significantly reduce your costs.

Geldschein mit Flügeln

More bookings despite peak hours

Even when things get hectic at the front desk, your new AI phone assistant will still calmly handle booking requests over the phone.

Gütesiegel mit Haken

Consistent information

Every response strictly follows your rules, cancellation policies, and hotel information.

Glücklicher Smiley

Better guest service

Questions about the location, directions, the spa area, and house rules are answered in a friendly manner with no wait time at all.

Zwei Sprechblasen als Darstellung eines Dialogs

Natural dialogue

Guests don't need to press any buttons; they simply explain their request to our AI phone in natural sentences.

Balkendiagramm mit Wachstum

Scalable during peak periods

During holiday seasons or trade shows, your availability remains consistent thanks to the voice agent, even when call volume spikes.

Teambild von HeyMaria. Fünf Menschen mit HeyMaria Pullis stehen nebeneinander vor einem blauen Tor und lächeln in die Kamera

Personal support and optimization for your hotel operations

Setting up an AI phone assistant requires solid AI expertise so that the system provides reliable answers and does not create additional questions for your guests. In addition, every property has different check-in times, individual rules, and its own processes.

That is exactly why we focus on personal support: we set up your AI phone system together with you. We enrich the knowledge base with your specific hotel information, define forwarding rules, and test typical hotel scenarios. Even after going live, we do not leave you alone, but continuously optimize the system based on real calls.

Our team

Our project process for the hospitality industry

We tailor the AI phone assistant individually to your hotel and support you with our experts throughout the entire process, from setup to ongoing optimization in daily operations.

  1. Free initial consultation

    We’ll analyze where the highest volume of calls occurs in your hotel (e.g., peak hours at the front desk, calls to the night shift). You’ll get a chance to hear how our intelligent voice agent sounds on the phone and see how the seamless handoff to your team works.

  2. Creating Your Test Account

    We’ll set up your AI-powered phone system and define your most important call categories, from availability to spa information. We’ll specify exactly which issues the AI can handle on its own and when it should transfer the call to the reservations or sales department.

  3. Development of the knowledge database

    The AI voicebot gets to know your hotel. We organize your hotel information (opening hours, parking options, etc.) so that HeyMaria always responds consistently according to your guidelines.

  4. Test phase & fine-tuning

    We’ll configure your AI phone assistant specifically for your reception desk’s daily operations. Through joint testing scenarios, we’ll verify that the responses are 100% accurate and that notes are clearly communicated to your team.

  5. Live Streaming & Continuous Optimization

    Once everything is set up perfectly, we go live. By continuously optimizing our service based on actual guest calls, we ensure that the information we provide consistently meets the high standards of your establishment.

How our AI phone assistant works at your reception

From automated responses to room inquiries to seamless PMS integration: discover which features our AI telephony offers to noticeably relieve your hotel operations.

Ein türkisfarbenes Abzeichen mit einem weißen Häkchen in der Mitte symbolisiert Qualität und Zuverlässigkeit.

Independent handling

HeyMaria recognizes and answers typical hotel inquiries completely independently. Whether it is room rates, availability, check-in times, breakfast, or parking – our intelligent voice bot handles these topics directly over the phone. Your reception is immediately relieved and gains valuable time for on-site guests.

Grafische Darstellung eines geschwungenen Pfeils in Türkis.

Intelligent call forwarding

For special requests such as group bookings, complaints, or individual needs, the AI phone assistant seamlessly forwards the call to the appropriate department (e.g., front office, reservations, or sales). This ensures your team only receives calls where human involvement is truly necessary.

Illustration eines stilisierten Briefumschlags in Türkis auf weißem Hintergrund.

Structured call summaries

No more illegible notes: after each phone call, the system automatically sends a structured email summary to your reception team. This ensures the shift team is always informed about all conversations, and the context for callbacks is immediately clear.

Zwei ineinandergreifende Zahnräder mit Pfeilen symbolisieren die nahtlose Anbindung an Systeme.

Seamless PMS integration

HeyMaria is not an isolated system. If desired, we connect our smart AI telephony directly with your existing tools – from reservation systems to PMS hotel software. This allows the system to access your calendars in real time, provide 100% reliable information, and work like a real team member at the front desk.

Illustration eines stilisierten Roboterkopfes in Türkis.

Integration as a chatbot

Reach guests across all channels: the same technology that excels on the phone can also be integrated as an intelligent text chatbot directly on your hotel website or booking platform to increase conversion rates.

Symbolbild eines Telefons mit Pfeil, das das Ausgehen von Anrufen darstellt.

Outbound calls

Not just passive, but active: your digital voice agent can also make calls independently – for example, to remind guests of upcoming spa appointments or to confirm booking details (subject to prior guest consent).

Das Dashboard der HeyMaria App geöffnet auf einem Laptop und auf dem Smartphone

Full control: The HeyMaria dashboard for your hotel

In your personal portal, you can transparently evaluate all phone-based guest inquiries: call reasons, reservation requests, transfers to the front desk, and structured call summaries are visually displayed. This allows you to precisely measure the quality of your availability and the noticeable relief for your front office. Based on this real-time data, your AI phone assistant can be continuously optimized to further improve guest service.

And don’t worry: you do not have to perform these analyses yourself. Our team proactively supports you in evaluating the data and adapting the AI responses to your hotel operations.

Request product demo now

Frequently Asked Questions (FAQ)

Answers to frequently asked questions about our AI phone assistant

Kann HeyMaria mit Gästen in mehreren Sprachen kommunizieren?

Ja, HeyMaria ist mehrsprachig. Die Assistentin kann z. B. auf Deutsch und Englisch mit Ihren Gästen kommunizieren – ideal für Hotels mit internationaler Kundschaft. Bei Anrufbeginn erkennt Hey Maria die Sprache des Gastes oder wechselt auf Wunsch ins Englische. Weitere Sprachen lassen sich bei Bedarf integrieren, damit wirklich jeder Gast in seiner bevorzugten Sprache Unterstützung erhält.

Was kann ein KI Telefonassistent im Hotel konkret übernehmen?

Ein KI Telefonassistent für Hotels kann wiederkehrende Gästeanfragen am Telefon selbstständig bearbeiten, zum Beispiel zu Check-in und Check-out Zeiten, Frühstückszeiten, Parken, Anreise, Haustieren, Wellness, Öffnungszeiten oder allgemeinen Hotelinformationen. Außerdem kann er Reservierungsanfragen, Rückrufwünsche und weitere Standardanliegen strukturiert aufnehmen und bei Bedarf an die richtige Stelle weiterleiten.

Kann HeyMaria Reservierungsanfragen für mein Hotel annehmen?

Ja. HeyMaria kann Reservierungsanfragen für Hotels telefonisch entgegennehmen. Voraussetzung hierfür ist eine Schnittstelle zu Ihrem PMS- oder Reservierungssystem, die wir bei Bedarf gerne herstellen.

Wie entlastet eine KI Telefonassistenz die Hotelrezeption im Alltag?

Eine KI Telefonassistenz im Hotel entlastet die Rezeption, indem sie häufige Telefonanfragen übernimmt, die sonst ständig den Ablauf unterbrechen. Gerade in Stoßzeiten wie Check-in, Check-out oder während des Frühstücksservices sorgt das für weniger Unterbrechungen, mehr Ruhe im Front Office und mehr Zeit für Gäste vor Ort.