Staff shortages, expensive recruiting, or busy lines become a thing of the past. Your hotel stays reachable at all times, never misses an opportunity, and offers callers a first-class service experience — as if a team member picked up personally, just without the wait.
Hotel guests often hear “Please hold the line!” in a queue — yet every missed call means potentially lost revenue. A phone AI ensures no guest goes unheard.
How HeyMaria works
HeyMaria uses state-of-the-art AI to manage your calls professionally. Each call is first analyzed by the AI: what is it about?
The virtual assistant recognizes common guest requests — such as booking inquiries, questions about availability, or opening hours — and provides the right answers instantly.
Thanks to integration with your systems, HeyMaria can, for example, check real-time room availability and inform the caller. If the caller is satisfied, HeyMaria completes the process autonomously.
If it’s a more complex issue, the AI routes the call to your team in a targeted way.
Your advantage:
All calls are pre-qualified, routine questions are answered 100% reliably, and only the truly important cases reach your staff. The longer HeyMaria is in use, the better it gets: through continuous learning, it adapts more and more to your hotel and your guests’ needs.
Benefits at a glance
24/7 availability
Your phone line is never offline again. HeyMaria answers calls reliably — whether in the middle of the night, on weekends, or on holidays.
No guest has to wait endlessly in a queue or try over and over again. Every call counts: no guest is left unheard, no booking is lost.
Cost savings
Reduce staffing and operating costs without sacrificing service quality.
With HeyMaria, you don’t need extra staff for phone coverage, expensive overtime, or replacements when someone is sick.
The AI assistant works at a fraction of the cost of a full-time receptionist — with consistent availability.
Recruiting and training efforts drop close to zero, while your existing team gets real relief.
Efficient scalability
Whether boutique hotel or hotel group — HeyMaria scales with your needs.
High occupancy? Multiple calls at once? No problem for the AI: it can talk to several callers in parallel, without stress and without a waiting queue.
You expand your phone service without tying up additional staff. This way you handle peak times confidently and can serve every call even during campaigns or seasonal spikes.
More direct bookings
Turn calls into revenue.
Up to 50% of hotel calls are booking inquiries — HeyMaria makes sure no prospect drops off just because nobody is available on the phone.
On the contrary: your AI assistant can take booking requests and, if desired, send the caller a confirmation email or a booking link right away.
Every call becomes a chance to strengthen direct sales — automatically reducing OTA commissions.
Your team also has more time for on-site guests, which boosts loyalty and satisfaction.
Built for hotels & hospitality
In hotels and hospitality businesses, HeyMaria delivers its full potential.
Imagine your front desk is busy or already closed for the day, but callers want to book a room or ask about your offers.
That’s where HeyMaria steps in — as a digital “reservation assistant.”
It takes booking requests and processes them immediately, provides information on availability, prices, and packages, and answers frequent questions (from check-in times to wellness details).
Especially during peak hours, HeyMaria takes pressure off your team by reliably handling routine requests. No caller is lost, even when the phone is ringing nonstop.
Hotels that adopt this innovation early report clearly noticeable improvements:
“Our team finally has more time for on-site guests, reachability is excellent — and we even save costs,” says one hotel director about their AI rollout.
Being early pays off:
You show guests a modern, service-driven operation and secure an edge over less innovative competitors.
(And of course, HeyMaria isn’t only for hotels — law firms, medical practices, education providers, and many other industries benefit as well. Learn more on our industry pages.)
Technology & security
HeyMaria is powered by the latest conversational voice AI and was designed specifically for natural phone communication.
Its voice sounds remarkably human — callers will barely notice the difference, except that they reach someone immediately.
We place the highest priority on data protection: all data is processed strictly in accordance with the GDPR and transmitted in encrypted form.
Our systems meet international security standards; and if desired, HeyMaria can be hosted on-premise at your property for maximum data sovereignty.
In short: you get innovation without risk — technology you can rely on.
Get started now
Prepare your hotel for the future and take your guest service to the next level.
Try HeyMaria free of charge and without obligation — experience for yourself how our AI assistant can relieve your team and increase revenue.
Contact us today for a demo or more information.
Become an innovation leader in hospitality — and never miss another call or booking.
HeyMaria — your virtual phone assistant that thinks ahead, supports your team, and creates real value.